Our Privacy Policies
Your privacy is important to us. At TELUS SmartHome Security, we know your privacy matters to you; earning and maintaining your trust matters to us. We understand that in today’s technologically complex, data-driven world, it can be difficult to stay up-to-date on how personal information is being used. An important part of our commitment to respecting your privacy is our promise to be transparent with you about our privacy practices and to clearly explain how we protect your privacy. Please see links below to TELUS Communications Inc. and its affiliates policies:
This website [acmeprotective.com] is owned by TELUS SmartHome Security. (“TELUS,” “we,” “our” and/or “us”) whose registered office is located at 1632 West 6th Avenue, Vancouver, British Columbia, Canada, V6J 1R3.
Types of Personal Information We Collect
Personally Identifiable Information is information about you that actually identifies you as an individual, for example, your name, mailing/street address, birth date, e-mail address, or telephone number. TELUS SmartHome Security only collects personally identifiable information when you explicitly choose to provide that information to us.
By voluntarily submitting personally identifiable information through our website’s contact, survey or referral forms you are agreeing that TELUS SmartHome Security may contact you at the e-mail address and/or phone number you provide for the purpose of providing you information about our products, services, and pricing.
Use of Personal Information
We are the sole owners of the information collected through this website. We only have access to/collect personally identifiable information that you voluntarily give us through our website’s forms, an e-mail, or other direct contact originating from you.
We will use your information to respond to you, regarding the specific reason you contacted us. We will not share your personal information with any third-party outside of our organization, other than as is necessary to directly fulfill your request, or in compliance with a legal request or court order.
Security of Personal Information
We take strong precautions to protect your personal information. Only employees who need the information to perform a specific task (for example, to provide you with a personalized quotation or customer service) are granted access to personally identifiable information. The computers/servers in which we store such information, as well as any physical documents containing such information, are kept within a highly secured and monitored environment within our Vancouver, BC facility.
Sharing of Personal Information
TELUS SmartHome Security will not sell, trade, rent or otherwise provide your personal information to anyone without your permission. We may share your data with verified third-party partners who provide us with specific services to properly address your needs and/or as verification as needed. These partners use this information only to provide you and us with services, and agreements are in place so they do not sell or share such information to/with any other parties. Whenever TELUS SmartHome Security engages a third-party service provider to do work for us, we confirm that their privacy and security standards meet our requirements.
Retention of Personal Information
Personal information will be retained only as long as necessary and will be disposed of in a manner that is appropriate to the sensitivity of the information. We render personal information non-identifying, or destroy records containing personal information once the information is no longer needed. We use appropriate security measures when destroying personal information, including shredding of any paper records and permanently deleting electronic records.
Disclosure of Personal Information
We will not disclose your personal information without your express consent. Disclosure without consent will only occur under PIPA-exempted circumstances such as when we are required to by law, or if we reasonably believe that disclosure is necessary to protect TELUS SmartHome Security’ rights and/or to comply with a judicial proceeding, court order, or legal process.
Access to Personal Information
With satisfactory identification and proof of entitlement, you may request to access, review and – if applicable – request that we amend, correct or remove personal information about you that is in our possession. Individuals should be aware that the right to access the personal information we hold about them is not absolute; we may decline a request for access if the information requested is subject to legal privilege.
In common with many website operators, we may use “cookies” on our website. Cookies are small data files that are sent to and stored by your web browser when you visit our website. They help us understand how customers use our website in order to improve its relevance and performance. These cookies are generally placed into our website by Google Analytics; they generate aggregated, non-identifiable information which offer insights into trends and usage patterns that may be used for business analysis, website and service improvements, and for determining performance metrics. Usage of a cookie is in no way linked to any personally identifiable information on our website. You can disable cookies by turning them off in your web browser; however, some features of the TELUS SmartHome Security website may not function as expected if you do so.
You can learn more about how Google uses your personal information at www.google.com/intl/en/policies/privacy/. If you are concerned about the information Google Analytics collects you can opt-out of Google Analytics completely by visiting tools.google.com/dlpage/gaoptout.
Third-Party Websites and Social Media
The use of social media by TELUS SmartHome Security is an extension of our web presence. Social media accounts are public and are not hosted on our servers. Users who choose to interact with us via social media should read the terms of service and privacy policies of these third-party service providers and those of any applications used to access them.
TELUS SmartHome Security does not knowingly collect information from anyone under the age of 18 and we do not target our website to minors. If we find out that someone under 18 has given us personal information, we will take steps to delete that information. If you believe anyone under the age of 18 has given us personal information, please contact us as set out under ‘Contact Information’ below.
Acme Protective Sytems Ltd. [Privacy]
1632 West 6th Avenue
Vancouver, BC, Canada
Policy last updated: February 28, 2019