Contact Us

We're always available to keep you safe!

Main contact info

Office address

1632 West 6th Avenue
Vancouver, BC, V6J 1R3

Office phone

(604) 731-8204 or
toll-free 1-800-663-6693

Office fax

(604) 738-0140

Office hours

8:30am – 4:30pm Monday to Friday

24/7 monitoring station

Monitoring station phone

(604) 731-4126

Monitoring station fax

(604) 731-9183

After-hours emergency


Emergency service

(604) 731-8204 ext. 1

Monitoring station phone

(604) 731-4126

Send us a message!

For any updates for our operators in the Central Monitoring Station, including emergency call list changes and vacation notifications, please select Monitoring Station.

For sales inquiries, quotes, moves, and cancellations, please select Customer Care.

For any technical questions and all service requests, please select Service Department.

For any and all billing related issues, please select Accounting.

If you’re not sure, just select Inquiries and we’ll forward it to the relevant department for follow-up.

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We respect your privacy; your information will NOT be shared with any third parties. By submitting your request, you agree that TELUS SmartHome Security may contact you at the e-mail address and/or phone number provided for the purpose of providing you information about our products, services, and pricing.

Acme Protective Systems by TELUS
1632 West 6th Avenue
Vancouver, BC • V6J 1R3

  (604) 731-8204

Click here to e-mail us.